Digital Software Refund Policy

Last updated: September 18, 2026

This policy applies to FieldFusion digital software activation codes. No physical return or shipment is required.

Before an activation code is delivered

If you contact us before an activation code has been issued, we will review whether the order can be cancelled and refunded.

After delivery or activation

Because an activation code provides access to a digital license, purchases are generally not refundable after the code has been delivered or activated, except where required by applicable law or where the code is defective, duplicated, or incorrect because of our error.

Problems with an order

Contact us as soon as possible if you receive the wrong plan, cannot activate a valid code, are charged twice, or believe the purchase was made without authorization. We may ask for the order number, account email, and information needed to diagnose the issue. Do not send passwords or full payment-card details.

Compatibility

Features and equipment integrations can depend on your plan, device, region, and workflow. Contact us before purchasing if compatibility is uncertain. Nothing in this policy limits rights that cannot be excluded under applicable consumer law.

Requesting help or a refund review

Email Service@fieldfusion.ag with your order number and a short description of the issue. We usually respond within 1–2 business days.

Contact

VIRTUX INNOVATIONS PTE. LTD.
5004 Ang Mo Kio Avenue 5
#02-06 Techplace II
Singapore 569872
Email: Service@fieldfusion.ag